Auckland Airport FAQ
Questions about comparing and booking airport transfers from Auckland Airport, answered from the material published on Auckland Airport Transfer.
Booking And Payment
How Do I Book A Transfer Shown On This Site?
Press the "Check availability" button on a transfer's card. It opens the booking page for that transfer, where dates, options and payment are handled. Auckland Airport Transfer does not take bookings or payments itself.
Can This Site Change Or Cancel My Booking?
No. The site is a comparison resource only. Changes and cancellations are handled on the booking platform the purchase was made on, using the terms shown there.
Does This Site Run The Transfers?
No. Each transfer is operated by its own operator, for example Super Shuttle NZ, HOPinCAB or Airporter Limited. The site reads prices, ratings and review counts from the booking pages and compares them.
Who Do I Contact About My Driver On The Day?
The operator named on your booking confirmation. The confirmation also governs your meeting point, and airport signs apply on the day.
Prices And Cancellation
What Do Per Person And Per Vehicle Mean?
Per person means the price covers one passenger, so a group pays it for each traveller. Per vehicle means the price covers the whole car or van, up to the stated capacity, for example "up to 4 passengers". The two are never compared as cheaper or dearer, because they are different units.
Why Are Prices Shown As From-Prices?
A from-price is the starting price on the booking page. The final price can change with dates, options and vehicle size, which the booking page shows before payment.
Can I Cancel For Free?
Free cancellation is stated on 21 of the 21 transfers shown, with 24 hours before pickup for a full refund on the booking pages. Each transfer's page states its exact cut-off. One exception is noted: "Elife Ride Private Transfer" is not refunded when booked last minute.
Are There Extra Charges?
Some transfers state extras on their pages. "HOPinCAB Minivan Hotel Transfer" states a $5 charge for a mobility scooter, surfboard or bike. "Flylink Private Airport Transfer" states excess luggage up to NZD 10 per piece and infant seats at NZD 15 extra. Read the included and not included sections before booking.
Choosing A Transfer
Shared Shuttle Or Private Transfer: What Is The Difference?
A shared shuttle, such as "South Auckland Shared Shuttle" at $22 per person, carries other passengers who share the vehicle. A private transfer, such as "Shine Shuttle Airport to City" at $74.53 per vehicle up to 5 passengers, gives you the whole vehicle.
How Do I Read Capacity?
Capacity is the maximum passengers for the per-vehicle price, stated per transfer. "Namaste Airport to CBD Transfer" is up to 2 passengers, "Kiwi Driver SUV Transfer" up to 3, "HOPinCAB Cruise Minivan" up to 4, "Elite Ride Rotorua, Door to Door" up to 7. Larger groups read the capacity before comparing prices.
Where Do I Find Luggage And Child Seat Information?
On each transfer's own booking page, in the included and not included sections. For example, "Super Shuttle Airport Arrival Transfer" states two pieces of luggage per traveller plus one hand luggage, and "Airporter Private CBD Transfer" states child seats on request. Where a page does not state something, ask the operator before booking.
Which Transfers State Meet And Greet?
Meet and greet is stated on 8 of the 21 transfers shown, and flight monitoring on 5. Each transfer's page names what it states, including the meeting point where given, for example the OneNZ shop at International Arrivals for "Airporter Private CBD Transfer".
What About Travel Further Afield?
Regional transfers shown cover Rotorua and Hamilton only, four in total. There is no transfer from the airport to Tauranga, Hobbiton, Waitomo, Paihia or Coromandel on this site, and no layover or express bus ticket product.